Shipping policy

Shipping Policy for Dignity Brands

Thank you for choosing Dignity Brands. Below is our detailed shipping policy:

1. Processing Time

  • Our products are typically printed and prepared within 2-7 business days after receiving your order.

  • Once the production process is completed, your product will be ready for shipping.

2. Shipping Time

  • Canada: Generally, products will arrive within 3-10 business days, depending on your location.

  • International: Shipping times for international orders typically range from 7-21 business days, depending on the destination and customs processing times. Please note that delivery times may vary based on your location and other factors.

3. Shipping Costs

  • Shipping costs are calculated based on the size of your order and destination. You will see the exact shipping cost at the checkout page.

  • Canada: Free shipping is available on orders over 199 CAD.

  • International: Shipping costs vary by country and are determined at checkout. Please note that international shipping may incur additional fees, such as customs duties and taxes, which are the responsibility of the customer.

4. Order Tracking

  • Once your order has been shipped, you will be provided with a tracking number. You can use this number to track the status of your order online.

5. Order Delays

  • As our products are custom-made, there may occasionally be delays in production or shipping. We will always keep you updated on the status of your order.

  • For international orders, customs clearance may also cause unexpected delays. If there are any issues, we will notify you as soon as possible.

6. Delivery Confirmation

  • Once your product is shipped, the tracking number will show the delivery confirmation. If your product does not arrive or arrives damaged, please contact us immediately for assistance.

7. Returns or Replacements

  • As our products are custom-made, we generally do not accept returns. However, if the product is defective or damaged upon arrival, we can offer a replacement or refund.

8. Customs and Import Duties

  • For international orders, customs duties, taxes, and other import fees may apply depending on the destination country. These costs are the responsibility of the customer and are not included in the shipping charges. Please check with your local customs office for further details.

If you have any questions or need assistance, please don’t hesitate to reach out to us.

Thank you,
Dignity Brands